Private clients are welcome and do not require a referral. Below is everything you need to know about fees, rebates and funding.
Eligible clients attending with an appropriate Medicare referral may receive a rebate, resulting in an approximate out-of-pocket cost below.
Medicare rebate $149.05
≈ $100.95 out of pocket
Important information about rebates & funding: Medicare, NDIS, TAC, WorkCover and private health insurance requirements can change over time. Eligibility is determined by the relevant funding body and your individual circumstances — Embrace cannot guarantee that a particular service will be eligible for reimbursement. Clients are encouraged to confirm eligibility with Medicare, their private health insurer, plan manager, insurer or relevant funding body where required.
Assessment fees are tiered according to individual assessment needs. As every person presents differently, the assessment process may vary depending on factors such as age, complexity, the number of assessment measures required, and whether additional information or testing is needed.
Following an initial discussion, you will be provided with a clear assessment plan and fee estimate based on your individual needs before proceeding.
Assessment packages may include clinical interviews, standardised assessment measures, review of relevant background information, feedback and a comprehensive written report.
Please contact the practice for current assessment fee ranges or to discuss which assessment option may be most appropriate.
Payment is required on the day of your appointment. Payment options include EFTPOS, Visa, Mastercard and direct deposit.
Where available, Medicare and private health rebates can be processed at the time of payment, making the claiming process as straightforward as possible. For third-party funded appointments — including TAC, WorkCover and NDIS plan-managed services — invoicing arrangements may differ depending on the funding body and approval arrangements.
A text message reminder will be sent approximately 48 hours before your appointment — please ensure your contact details are kept up to date.
Appointment reminders are provided as a courtesy. Clients remain responsible for attending or cancelling their scheduled appointments regardless of whether a reminder has been received.
We understand that unexpected circumstances arise and appointments sometimes need to be changed. If you need to cancel or reschedule, we ask for at least 24 hours’ notice wherever possible, so the appointment can be offered to another client.
More than 24 hours’ notice — no cancellation fee.
Less than 24 hours’ notice — a cancellation fee may apply.
Non-attendance / failure to attend — a cancellation fee may apply.
Medicare rebates are not available for cancelled or missed appointments. Cancellation arrangements for NDIS, TAC and WorkCover clients may differ according to applicable funding guidelines. [Insert your exact late cancellation / no-show fee here]
Telehealth appointments are available where clinically appropriate. Eligible clients referred under an appropriate Medicare treatment plan may be able to receive Medicare rebates for telehealth psychology appointments, subject to current Medicare eligibility requirements.
Telehealth can provide greater flexibility for clients who are unable to attend the clinic in person, or who prefer to access therapy remotely.
If applicable, please provide the clinic with copies of relevant documentation prior to your first appointment, including:
Providing relevant documentation before your appointment can assist with ensuring appropriate billing and rebate arrangements are in place.
